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Onya® Privacy Policy
Last Updated: February 1st 2025​

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Introduction

Welcome to Onya. This policy explains how we handle and use your personal information and your rights in relation to that information.

Under applicable data protection laws, Onya is the data controller responsible for handling your personal information. This Privacy Policy outlines how we use your data when you interact with us, including through our website and social media channels.

We may update this policy from time to time. Please review it regularly to stay informed of any changes.

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Personal Information

We collect personal information you provide to us directly, through your use of our website and services, and from third-party sources. This includes:

  • Contact details (e.g., name, email address, phone number, postal address)

  • Purchase and order history

  • Marketing preferences

  • Customer survey responses and product reviews

  • Communication records via email, social media, or chat

  • Payment and transaction details

  • Site usage and traffic data

  • Device and browser information

  • Cookies and tracking data (see our cookie policy for more)

 

Use of Your Personal Information

We use your personal data for purposes such as:

  • Processing orders and transactions

  • Providing customer support and responding to inquiries

  • Sending service and marketing communications (based on consent or legitimate interest)

  • Conducting analytics to improve our products and services

  • Detecting and preventing fraud

  • Complying with legal obligations

  • Informing you of important updates or safety notices


Marketing emails will only be sent if you have opted in or if we obtained your contact during a product inquiry or sale. You can opt out at any time.

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Disclosure of Information

We only share your personal information with trusted service providers who assist in operating our website, fulfilling orders, or managing marketing efforts. These partners are contractually obligated to handle your data securely and in accordance with our instructions.

We do not sell your personal information to third parties.

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Security

We implement industry-standard security measures to protect your personal data, including SSL encryption. However, internet transmissions are not completely secure, and you share data at your own risk.

We advise using strong passwords and logging out of shared devices. Onya will never ask for your account or payment details via email.

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Data Retention

We retain your personal data only as long as necessary for the purposes for which it was collected, including any legal or operational obligations. Some data, such as suppression lists, may be kept indefinitely to honor your privacy preferences.

 

Your Rights

You have rights under data protection law, including to:

  • Access your personal data

  • Correct inaccurate or incomplete data

  • Request deletion or restriction of processing

  • Object to direct marketing

  • Data portability (where applicable)


You may be asked to verify your identity before we fulfill your request. To exercise your rights, contact us at info@onyalenses.com.

 

Children’s Privacy

Our website is not intended for children under 13. If we discover we have collected data from a child under 13, we will delete it immediately.

 

Changes to This Policy

This policy may be updated periodically. Please check this page for the latest version.

 

Contact

If you have any questions or concerns about this policy or your personal information, please contact us at:

📧 info@onyalenses.com

 

Cookies

To enhance your experience on our website, we use cookies to remember your preferences and understand usage patterns. By using www.onyalenses.com, you agree to our cookie policy.

Cookies are small data files sent to your browser and read by pixel tags. They help us analyze traffic, customize content, and improve services. Some cookies expire quickly, while others remain longer on your device.

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Controlling Cookies

Most browsers accept cookies by default. You can delete or disable cookies through your browser settings. Note that certain features of our site may not function correctly if cookies are disabled.

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Third-Party Cookies

We may integrate content from platforms like Facebook or Instagram, which may set their own cookies. These are outside our control. For more information, consult their respective privacy policies.

Analytics services may also use cookies to help us measure website traffic and performance.

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